Why Smart CEOs Are Social CEOs

These days, it’s a given that your company needs to have an active social media presence. But what about the members of your C-suite?

A recent Edelman study revealed 78% of the highest-rated CEOs were present on social media channels. Executives like Marc Benioff utilize social media to not only share company updates but also provide insight into aspects of their personal lives.

When used correctly, CEOs can use platforms like Twitter and LinkedIn to expand thought leadership and boost marketing efforts. However, the benefits gained by engaging on social go beyond boosting business. Compared to peers who are not active on social media, Social CEOs are 89% better at empowering others, 52% stronger at communications, 46% more influential, and 36% better at cultivating networks. 

Here are four other reasons why CEOs should make time for social:

  1. Connect with customers: Not only does social provide a direct line of communication with those who purchase your product, but it’s a practical way to always have a finger on the pulse of your company and industry. A good example is when Airbnb’s Brian Chesky took to Twitter last year to ask people what they wanted his company to launch in 2017.  
  2. Build trust: 80% of consumers are more likely to trust a company whose CEO uses social. Think of social as a place to share details that humanize you and prove your accessibility to the public. 
  3. Strengthen public perception: In the midst of a PR crisis, brands who put their CEOs on the frontlines see a significant boost in public perception. For instance, AirAsia’s CEO Tony Fernandes was lauded for providing updates via Twitter after an AirAsia plane crash in 2014.
  4. Create brand awarenessJohn Legere builds time for social media into his day as CEO of T-Mobile. While sometimes controversial, he’s a prime example of the many ways you can use social to your advantage. He frequently engages in conversations with customers, and his public tweets help spread T-Mobile’s message and set the company apart as the “Uncarrier.”

For more insights about execs on social media, check out thesE articles, here and here.